The Development Academy of the Philippines (DAP) will present the key results of the nationwide 2021 Business Satisfaction e-Survey (e-BizSat) on frontline government services at the Third Symposium on Institutionalizing Service Quality Standards: Best Practices in Using Evidence-based Service Quality Standards to Delight Citizens and Business Clients, on 30 June 2022, from 9:00 a.m. to continue reading : DAP to present 2021 e-BizSat results
The Development Academy of the Philippines, through its Productivity and Development Center, announces its call for entries for the Government Best Practice Recognition (GBPR). Public sector organizations that are interested to promote, showcase, and share knowledge on outstanding and innovative practices can submit their entries until 15 July 2022. A maximum of three entries per continue reading : Call for entries announced
The Development Academy of the Philippines (DAP), through its Productivity and Development Center (PDC), in partnership with the Asian Productivity Organization (APO), will hold a Digital Multi-country Workshop on Climate-smart Agriculture (CSA) Techniques and Practices on 26-28 April 2022, via Zoom Communications and YouTube Live. The workshop will provide a platform for public and private continue reading : DAP, APO slated to hold multi-country workshop on climate-smart agriculture
The Government Quality Management Program (GQMP) is now accepting applications from beneficiary agencies (BAs) until April 30, 2022 for the second round of call for expression of interest to avail of the following technical assistance packages: Technical Assistance on Strengthening Risk Management (RM) capability, Technical Assistance on Service Quality Improvement (SQI), and Capability Building Intervention continue reading : Acceptance of applications for GQMP TA packages ongoing
Client satisfaction is given prime value by successful organizations involved in providing products or services to the people. The client satisfaction level measures the quality of service delivered by the organization to its clients. Having learned about the results of their clients’ responses on satisfaction level, it is important for organizations to go beyond measuring continue reading : Improving frontline government services through citizens’ feedback
Steering the public sector to a more sustainable road towards response and recovery beyond the pandemic was the focus of the back-to-back forum on Public Sector Quality and Productivity Improvement Forum (PSQPIF) and Government Best Practice Recognition (GBPR) held last 16 – 17 December 2021 Conducted by the Development Academy of the Philippines (DAP), on continue reading : Steering the Public Sector to a More Sustainable Road towards Response and Recovery Beyond the Pandemic
A program grant for the technical assistance on the establishment of a Quality Management System certifiable to ISO 9001 standard, consolidation of multiple management systems, enhancement of QMS implementation and effecting service quality improvement through relevant approaches such as 5S quality workplace, development of standards, co-creation innovation, and process streamlining will be provided to 13 continue reading : GOVERNMENT QUALITY MANAGEMENT PROGRAM GRANTS TECHNICAL ASSISTANCE TO 13 AGENCIES THIS 2022
The second wave of the Asian Productivity Organization (APO)-Asian Development Bank Institute (ADBI) study on the impact of COVID-19 on small and medium enterprises in the Philippines is being conducted by the Development Academy of the Philippines (DAP) from 17 January to 11 February 2022 on randomly selected business representatives across the Philippines. With ten continue reading : DAP rolls out second wave of APO-ADBI survey on the impact of COVID-19 on SMEs
The Food and Drug Administration (FDA)’s formulation, implementation, and assessment functions are being strengthened to come up with effective and efficient regulations. Thirty-three key officers and technical staff from the different offices of the FDA attended the Basic Training Course on Regulatory Impact Assessment (RIA) and the Course on Regulatory Compliance Cost Assessment (RCCA): Cost continue reading : FDA REGULATORY CAPABILITIES GET A BOOST
Based on the Development Academy of the Philippines (DAP) nationwide Business Satisfaction e-Survey (e-BizSat) conducted under the Government Quality Management Program, frontline government service gets 82.58 overall satisfaction score from businesses this year. Given the current challenges of the new normal and increasing online transactions in government, this score may well be considered relatively okay. continue reading : DAP reveals G2B satisfaction score and rolls out online survey to get service features important to businesses
