2021 E-BIZSAT REVEALS 11 PRIORITY AREAS FOR DELIVERING QUALITY SERVICES

The 2021 Business Satisfaction e-Survey (e-BizSat) conducted by the Development Academy of the Philippines (DAP) through its Productivity and Development Center (PDC) identified the 11 priority areas for delivering frontline government services. These refer to service attributes (from a list of 42) that were ranked most important by businesses for government agencies to work on continue reading : 2021 E-BIZSAT REVEALS 11 PRIORITY AREAS FOR DELIVERING QUALITY SERVICES

Join the Free Public Sector Quality and Productivity Improvement Forum (PSQPIF) 2022. Hurry-up and Register!

Join us virtually on 01-02 December 2022 for the Public Sector Quality and Productivity Improvement Forum (PSQPIF) 2022 from 9:00 AM to 3:00 PM.  Hurry-up and register in the FREE annual forum of the Government Quality Management Program (GQMP) implemented by the Development Academy of the Philippines – Productivity and Development Center.  Expect the attendance continue reading : Join the Free Public Sector Quality and Productivity Improvement Forum (PSQPIF) 2022. Hurry-up and Register!

DAP OFFERS FREE WEBINAR ON STRENGTHENING RISK MANAGEMENT

The Development Academy of the Philippines-Productivity and Development Center is holding a free webinar on RiskTalks: A Sharing Session on Strengthening Risk Management (RM) in the Public Sector on 25-26 October 2022, from 9:00 am to 11:00 am via the Zoom platform and YouTube live streaming.  Public sector agencies, particularly members of the risk management team, as well continue reading : DAP OFFERS FREE WEBINAR ON STRENGTHENING RISK MANAGEMENT

DAP PRESENTS 2021 EBIZSAT RESULTS IN 3RD GQMP SYMPOSIUM

The Development Academy of the Philippines (DAP) presented the survey findings of the  2021 Business Satisfaction e-Survey (e-BizSat) at the Third Symposium on Institutionalizing Service Quality Standards: Best Practices in Using Evidence-based Service Quality Standards to Delight Citizens and Business Clients. The virtual event, organized by the Productivity and Development Center (PDC)-Government Quality Management Program continue reading : DAP PRESENTS 2021 EBIZSAT RESULTS IN 3RD GQMP SYMPOSIUM

DAP to present 2021 e-BizSat results

The Development Academy of the Philippines (DAP) will present the key results of the nationwide 2021 Business Satisfaction e-Survey (e-BizSat) on frontline government services at the Third Symposium on Institutionalizing Service Quality Standards: Best Practices in Using Evidence-based Service Quality Standards to Delight Citizens and Business Clients, on 30 June 2022, from 9:00 a.m. to continue reading : DAP to present 2021 e-BizSat results

Call for entries announced

The Development Academy of the Philippines, through its Productivity and Development Center, announces its call for entries for the Government Best Practice Recognition (GBPR). Public sector organizations that are interested to promote, showcase, and share knowledge on outstanding and innovative practices can submit their entries until 15 July 2022.   A maximum of three entries per continue reading : Call for entries announced

DAP, APO slated to hold multi-country workshop on climate-smart agriculture

The Development Academy of the Philippines (DAP), through its Productivity and Development Center (PDC), in partnership with the Asian Productivity Organization (APO), will hold a Digital Multi-country Workshop on Climate-smart Agriculture (CSA) Techniques and Practices on 26-28 April 2022, via Zoom Communications and YouTube Live. The workshop will provide a platform for public and private continue reading : DAP, APO slated to hold multi-country workshop on climate-smart agriculture

Acceptance of applications for GQMP TA packages ongoing

The Government Quality Management Program (GQMP) is now accepting applications from beneficiary agencies (BAs) until April 30, 2022 for the second round of call for expression of interest to avail of the following technical assistance packages: Technical Assistance on Strengthening Risk Management (RM) capability, Technical Assistance on Service Quality Improvement (SQI), and Capability Building Intervention continue reading : Acceptance of applications for GQMP TA packages ongoing

Improving frontline government services through citizens’ feedback

Client satisfaction is given prime value by successful organizations involved in providing products or services to the people. The client satisfaction level measures the quality of service delivered by the organization to its clients.  Having learned about the results of their clients’ responses on satisfaction level, it is important for organizations to go beyond measuring continue reading : Improving frontline government services through citizens’ feedback

Steering the Public Sector to a More Sustainable Road towards Response and Recovery Beyond the Pandemic

Steering the public sector to a more sustainable road towards response and recovery beyond the pandemic was the focus of the back-to-back forum on Public Sector Quality and Productivity Improvement Forum (PSQPIF) and Government Best Practice Recognition (GBPR) held last 16 – 17 December 2021 Conducted by the Development Academy of the Philippines (DAP), on continue reading : Steering the Public Sector to a More Sustainable Road towards Response and Recovery Beyond the Pandemic