The PQA Business Excellence (BE) Framework, patterned after the Malcolm Baldrige National Quality Award of the United States, provides a holistic and integrated approach to strengthen the management systems and processes of an organization to achieve superior results for its stakeholders. Using the BE framework, the DAP-PDC assists government agencies in pursuing excellence and bringing organizational performance to the next level. Technical assistance projects help establish mechanisms to develop a culture of continuous improvement and performance excellence.














News and Events
- DAP HOLDS THE PUBLIC SECTOR QUALITY AND PRODUCTIVITY IMPROVEMENT FORUM AND GOVERNMENT BEST PRACTICE RECOGNITION (PSQPIF AND GBPR) 2023 ON NOVEMBER 23 – 24 November 10, 2023
- DAP LAUNCHES 2023 INDUSTRY REGULATORY REVIEWS October 12, 2023
- DAP to launch 2023 Business Satisfaction Survey for frontline government services October 4, 2023

