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This website adopts the Web Content Accessibility Guidelines (WCAG 2.0) as the accessibility standard for all its related web development and services. WCAG 2.0 is also an international standard, ISO 40500. This certifies it as a stable and referenceable technical standard. 

WCAG 2.0 contains 12 guidelines organized under 4 principles: Perceivable, Operable, Understandable, and Robust (POUR for short). There are testable success criteria for each guideline. Compliance to these criteria is measured in three levels: A, AA, or AAA. A guide to understanding and implementing Web Content Accessibility Guidelines 2.0 is available at: https://www.w3.org/TR/UNDERSTANDING-WCAG20/

Accessibility Features

Shortcut Keys Combination Activation Combination keys used for each browser.

	Chrome for Linux press (Alt+Shift+shortcut_key) 
	Chrome for Windows press (Alt+shortcut_key) 
	For Firefox press (Alt+Shift+shortcut_key) 
	For Internet Explorer press (Alt+Shift+shortcut_key) then press (enter)
	On Mac OS press (Ctrl+Opt+shortcut_key)

	Accessibility Statement (Combination + 0): Statement page that will show the available accessibility keys. 
	Home Page (Combination + H): Accessibility key for redirecting to homepage. 
	Main Content (Combination + R): Shortcut for viewing the content section of the current page. 
	FAQ (Combination + Q): Shortcut for FAQ page. 
	Contact (Combination + C): Shortcut for contact page or form inquiries. 
	Feedback (Combination + K): Shortcut for feedback page. 
	Site Map (Combination + M): Shortcut for site map (footer agency) section of the page. 
	Search (Combination + S): Shortcut for search page. 

Press esc, or click the close the button to close this dialog box.

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Productivity and Quality Tools
- Regulatory Cost Model (RCM) Calculator
- Web-based Common Measurement Tool (e-CMT)
Productivity Information
- Citizen Satisfaction e-Survey (e-CitSat)
- Business Satisfaction e-Survey (e-BizSat)
Productivity and Quality Champions

^{Overall Citizen Satisfaction Score in 2020}

^{2018 Citizen Satisfaction Survey}

^{Top Service Attributes That Matter to Citizens}

^{Key Drivers of Citizen Satisfaction in 2020}

^{Top Service Attributes That Matter to Citizens in 2020}

^{Citizen Satisfaction Score in 2022}

_{Key Drivers of Citizen Satisfaction in 2022}

News and Events

DAP HOLDS THE PUBLIC SECTOR QUALITY AND PRODUCTIVITY IMPROVEMENT FORUM AND GOVERNMENT BEST PRACTICE RECOGNITION (PSQPIF AND GBPR) 2023 ON NOVEMBER 23 – 24 November 10, 2023
DAP LAUNCHES 2023 INDUSTRY REGULATORY REVIEWS October 12, 2023
DAP to launch 2023 Business Satisfaction Survey for frontline government services October 4, 2023