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This website adopts the Web Content Accessibility Guidelines (WCAG 2.0) as the accessibility standard for all its related web development and services. WCAG 2.0 is also an international standard, ISO 40500. This certifies it as a stable and referenceable technical standard. 

WCAG 2.0 contains 12 guidelines organized under 4 principles: Perceivable, Operable, Understandable, and Robust (POUR for short). There are testable success criteria for each guideline. Compliance to these criteria is measured in three levels: A, AA, or AAA. A guide to understanding and implementing Web Content Accessibility Guidelines 2.0 is available at: https://www.w3.org/TR/UNDERSTANDING-WCAG20/

Accessibility Features

Shortcut Keys Combination Activation Combination keys used for each browser.

	Chrome for Linux press (Alt+Shift+shortcut_key) 
	Chrome for Windows press (Alt+shortcut_key) 
	For Firefox press (Alt+Shift+shortcut_key) 
	For Internet Explorer press (Alt+Shift+shortcut_key) then press (enter)
	On Mac OS press (Ctrl+Opt+shortcut_key)

	Accessibility Statement (Combination + 0): Statement page that will show the available accessibility keys. 
	Home Page (Combination + H): Accessibility key for redirecting to homepage. 
	Main Content (Combination + R): Shortcut for viewing the content section of the current page. 
	FAQ (Combination + Q): Shortcut for FAQ page. 
	Contact (Combination + C): Shortcut for contact page or form inquiries. 
	Feedback (Combination + K): Shortcut for feedback page. 
	Site Map (Combination + M): Shortcut for site map (footer agency) section of the page. 
	Search (Combination + S): Shortcut for search page. 

Press esc, or click the close the button to close this dialog box.

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AUXILIARY MENU
Productivity and Quality Tools
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Productivity Information
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- Business Satisfaction e-Survey (e-BizSat)
Productivity and Quality Champions

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Home
About PDC
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Activity Calendar
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Download
- Publications
- Newsletters
Contact us
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Productivity Information

Productivity and Quality Tools
- Regulatory Cost Model (RCM) Calculator
- Web-based Common Measurement Tool (e-CMT)
Productivity Information
- Citizen Satisfaction e-Survey (e-CitSat)
- Business Satisfaction e-Survey (e-BizSat)
Productivity and Quality Champions

Some key statistics on productivity, as well as information relevant to productivity and quality can be found here:

^{Overall Citizen Satisfaction Score in 2020}

^{2018 Citizen Satisfaction Survey}

^{2019 Business Satisfaction Survey}

^{Top Service Attributes That Matter to Citizens}

^{Top Service Attributes That Matter to Businesses}

^{Key Drivers of Citizen Satisfaction in 2020}

^{Top Service Attributes That Matter to Citizens in 2020}

News and Events

DAP BOOSTS REGULATORY PRACTICE WITH 17TH, 18TH CONSULTATION SEMINAR ON RIA April 3, 2024
GOVERNMENT FRONTLINE AGENCIES SUPPORT DAP’S BIZSAT TO IMPROVE BUSINESS CLIMATE IN THE PHILIPPINES March 18, 2024
DAP TO HOLD THE GOVERNMENT QUALITY MANAGEMENT PROGRAM’S FIFTH SYMPOSIUM ON SERVICE QUALITY STANDARDS December 11, 2023