The course provides an opportunity for participants to demonstrate acquired skills in process streamlining. The course highlights the importance and benefits in improving service delivery efficiency and effectiveness in the public sector.

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The course aims to contextualize the use of Root Cause Analysis (RCA) in the organization’s implementation of the Quality Management System (QMS). It enables participants to effectively use practical tools and techniques for analyzing and validating the root cause of existing nonconformities, and formulating solutions to prevent nonconformities from recurring and/or occurring.

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The course provides the participants the knowledge on the quality concepts and principles, the requirements defined in ISO 9001:2015 standard, and relevant statutory and regulatory requirements. It also provides an opportunity to demonstrate the acquired skills in interpreting the requirements, as well as, their skills in drafting the documented information within the context of their organization.

To reserve a slot on the course, please fill-out this link: http://bit.ly/3OhIaIj