The Development Academy of the Philippines (DAP), through the Productivity and Development Center (PDC), is holding the Government Quality Management Program (GQMP)’s 2nd Symposium on Institutionalizing Service Quality Standards (SQS): Working Together to Meet Citizens’ Expectations in Frontline Government Service on 8 July 2021 from 1:00 to 4:00 p.m. via Zoom and YouTube live streaming.
The virtual symposium shall highlight the key results of the 2020 national Citizen Satisfaction e-Survey or e-CitSat and raise awareness on the whole-of-government satisfaction score and expectations during the pandemic. Participants will be encouraged to consider evidence-based inputs from citizens in their efforts to improve the design and delivery of frontline government service amidst the changes arising from the COVID-19 pandemic.
More importantly, through the symposium, the national government agencies with frontline services, local government units, and oversight agencies will have an opportunity to discuss measures to work together to achieve their common goal of meeting citizens’ expectations in frontline government service.
Are you from a frontline government agency or office? Are you committed to improving your public service delivery for all Filipino citizens? Join us at the GQMP Symposium and engage with like-minded individuals from government service providers!
Register for free to attend the GQMP’s 2nd Symposium on Institutionalizing
Service Quality Standards here: bit.ly/SQSSymposium. For more information, email pdc.pdro@dap.edu.ph or call 0932-859-6677.
Read the details of the 2020 e-CitSat Result Report and view the previous
2018 CitSat Result: bit.ly/SQS2021IEC.
The GQMP aims to enhance citizen satisfaction and public sector productivity through government-wide quality improvement. It envisions taking a great leap in its priorities by leveling up its quality improvement initiatives and focusing on enhancing citizen satisfaction by 2022. Further, it builds capacities in fostering quality across public sector organizations.
The DAP, as the National Productivity Organization, seeks to empower
leaders, strengthen institutions, and build the nation through pioneering, valueadding, synergistic ideas, concepts, principles, techniques, and technologies addressing development problems of local, national, and international significance. DAP – Productivity and Development Center offers capability building, technical assistance, and research related to productivity and quality improvement. DAP – PDC offers capability building, technical assistance, and research related to productivity
and quality improvement. For more information, visit www.dap.edu.ph, email pdc@dap.edu.ph or call 8632-2156/2137.