Client satisfaction is given prime value by successful organizations involved in providing products or services to the people. The client satisfaction level measures the quality of service delivered by the organization to its clients. Having learned about the results of their clients’ responses on satisfaction level, it is important for organizations to go beyond measuring continue reading : Improving frontline government services through citizens’ feedback
Steering the public sector to a more sustainable road towards response and recovery beyond the pandemic was the focus of the back-to-back forum on Public Sector Quality and Productivity Improvement Forum (PSQPIF) and Government Best Practice Recognition (GBPR) held last 16 – 17 December 2021 Conducted by the Development Academy of the Philippines (DAP), on continue reading : Steering the Public Sector to a More Sustainable Road towards Response and Recovery Beyond the Pandemic
A program grant for the technical assistance on the establishment of a Quality Management System certifiable to ISO 9001 standard, consolidation of multiple management systems, enhancement of QMS implementation and effecting service quality improvement through relevant approaches such as 5S quality workplace, development of standards, co-creation innovation, and process streamlining will be provided to 13 continue reading : GOVERNMENT QUALITY MANAGEMENT PROGRAM GRANTS TECHNICAL ASSISTANCE TO 13 AGENCIES THIS 2022
The second wave of the Asian Productivity Organization (APO)-Asian Development Bank Institute (ADBI) study on the impact of COVID-19 on small and medium enterprises in the Philippines is being conducted by the Development Academy of the Philippines (DAP) from 17 January to 11 February 2022 on randomly selected business representatives across the Philippines. With ten continue reading : DAP rolls out second wave of APO-ADBI survey on the impact of COVID-19 on SMEs
The Food and Drug Administration (FDA)’s formulation, implementation, and assessment functions are being strengthened to come up with effective and efficient regulations. Thirty-three key officers and technical staff from the different offices of the FDA attended the Basic Training Course on Regulatory Impact Assessment (RIA) and the Course on Regulatory Compliance Cost Assessment (RCCA): Cost continue reading : FDA REGULATORY CAPABILITIES GET A BOOST
Based on the Development Academy of the Philippines (DAP) nationwide Business Satisfaction e-Survey (e-BizSat) conducted under the Government Quality Management Program, frontline government service gets 82.58 overall satisfaction score from businesses this year. Given the current challenges of the new normal and increasing online transactions in government, this score may well be considered relatively okay. continue reading : DAP reveals G2B satisfaction score and rolls out online survey to get service features important to businesses
The Development Academy of the Philippines (DAP), through the Productivity and Development Center (PDC) successfully completed the Full-blown Impact Assessment of the Agriculture and Fisheries Modernization (AFMA) or Republic Act (RA) 8435, a study commissioned by the Philippine Council for Agriculture and Fisheries (PCAF) of the Department of Agriculture (DA). The project aimed to: (1) continue reading : DAP-PDC Successfully Accomplishes the Nationwide Full-blown Impact Assessment of the Agriculture and Fisheries Modernization Act (AFMA)
The Development Academy of the Philippines, in partnership with the Philippine Competition Commission (PCC), has integrated the Competition Impact Assessment (CIA) in the Advanced Course on Regulatory Impact Assessment (RIA) being conducted by the Modernizing Government Regulations (MGR) Program. With the goal of contributing to the improvement of competitiveness of the Philippines through regulatory governance continue reading : DAP INTEGRATES PCC’S COMPETITION IMPACT ASSESSMENT ON ITS ADVANCED COURSE ON RIA
The Academy dedicates this year’s holiday celebration in honoring all the great individuals who committed themselves to providing continuous service to the Filipino people despite the challenges of the pandemic – our MODERN DAY HEROES. From all the offices and personnel of the DAP, we would like to extend our warmest gratitude to all of continue reading : Season’s greetings from the Productivity and Development Center
The Development Academy of the Philippines (DAP), through the Productivity and Development Center (PDC), invites the participation of government agencies to attend the Back to Back Public Sector Quality and Productivity Improvement Forum (PSQPIF) and Government Best Practice Recognition (GBPR) 2021 on 16 – 17 December. The theme of the virtual event is “Public Sector continue reading : DAP invites Government Agencies to attend the Public Sector Quality and Productivity Improvement Forum (PSQPIF) and Government Best Practice Recognition (GBPR) 2021
