The national Citizen Satisfaction e-Survey (e-CitSat) conducted last 2020 by the Development Academy of the Philippines-Productivity and Development Center under the Government Quality Management Program captured citizens’ expectations from frontline government service during the pandemic. Top Service Attributes that Matter to Citizens in 2020 The top thirteen service attributes that matter most to citizens, gleaned continue reading : DAP survey captures citizens’ sentiments on frontline government service during the pandemic

The 2nd Symposium on Institutionalizing Service Quality Standards: Working Together to Meet Citizens’ Expectation in Frontline Government Service was conducted last July 8, 2021 by the Development Academy of the Philippines (DAP), through its Productivity and Development Center (PDC), under its Government Quality Management Program (GQMP). A total of 288 attendees via Zoom and 769 continue reading : GQMP’s Symposium draws the support of various frontline public organizations in providing a “Sapat at Mahusay na Serbisyo”

The Development Academy of the Philippines (DAP), through its Productivity and Development Center, in collaboration with the Asian Productivity Organization (APO), has successfully conducted the Workshop on Modern Food Transportation and Regulation last 13 to 15 July 2021 via videoconference. This workshop was one of the virtual programs held under the APO’s Digital Multi-Country Program. continue reading : International and Local Participants Learn Modern Food Transportation and Regulation

Once again, the resilience of the Philippine public sector was celebrated as Quality Management System (QMS) advocates, aspirants, professionals, and practitioners gathered for a sharing activity on their QMS journeys amidst the pandemic. The event was organized by the Development Academy of the Philippines (DAP) through its Government Quality Management Program (GQMP) last July 2, continue reading : Rising Above the Pandemic Through Quality Management System: A GQMP Sharing Session on Implementing Quality Management System Amidst COVID-19 Pandemic

The Development Academy of the Philippines, through its Productivity Development Center, is conducting a nationwide survey entitled, “The Impact of Covid- 19 to Small and Medium Enterprises (SMEs).” Its run started on 28 June and will end on 14 July 2021. The study is a joint initiative between the Asian Productivity Organization (APO) and Asian continue reading : DAP conducts Survey on the Impact of COVID-19 to SMEs

The Development Academy of the Philippines (DAP), through its Productivity and Development Center (PDC), is proud to formally launch the #QMSPHGov, an online community of practice for QMS practitioners in the government, on 23 July 2021 at 2:00 – 3:00 PM via Zoom Meeting, Facebook, and Youtube streaming. The #QMSPHGov is a Facebook group that continue reading : DAP launches the Community of Practice (CoP) Group for Quality Management System (QMS) Practitioners in the Government

The Development Academy of the Philippines (DAP), through its Productivity and Development Center, in partnership with the Asian Productivity Organization (APO), an intergovernmental organization in the Asia-Pacific region, is conducting the Workshop on Modern Food Transportation and Regulation on 13 to 15 July 2021 via Zoom. The workshop will highlight the importance of smart transformation continue reading : DAP and APO to Conduct a Workshop on Modern Food Transportation and Regulation

Despite the difficulties arising from the current pandemic, frontline government agencies and offices can aim for better frontline service delivery using actual feedback from citizens nationwide. Using the results of the national survey conducted by the Development Academy of the Philippines (DAP) under the initiative of the Government Quality Management Program, government agencies and offices continue reading : DAP survey captures key drivers of citizen satisfaction in frontline government service during pandemic

The Development Academy of the Philippines (DAP) conducted five (5) batches of Advanced Course on RIA for priority agencies of the Anti-Red Tape Authority (ARTA) composed of one hundred forty-eight (148) regulation authorities and key officers from twenty-four (24) regulatory agencies. This training course was conducted from 27 April – 4 June 2021 as part continue reading : DAP Conducts Advanced Courses on RIA for priority agencies of the ARTA