The Development Academy of the Philippines (DAP) through its Productivity and Development Center (PDC) and the Asian Productivity Organization (APO) recently launched the training course on Smart Transformation for Agribusiness, which introduced affordable technologies and showcased best practices of enterprises that have successfully adopted smart technology in agribusiness. The course runs from May 8-12, 2023 continue reading : DAP AND APO CONDUCT TRAINING COURSE ON SMART TRANSFORMATION FOR AGRIBUSINESS

Frontline government offices and agencies received an overall government-to-citizen (G2C) satisfaction score of 96.96 percent from transacting citizens in the 2022 Whole-of-Government Citizen Satisfaction (CitSat) Survey conducted by the Development Academy of the Philippines through its Productivity and Development Center (DAP-PDC). The overall rating is composed of 55.34 percent very satisfied and 41.62 percent satisfied continue reading : FRONTLINE GOVERNMENT AGENCIES, OFFICES SCORE HIGH IN 2022 CITIZEN SATISFACTION SURVEY

The Development Academy of the Philippines, through its Government Quality Management Program, will be holding its fourth symposium on Service Quality Standards (SQS)  with the theme “Quality Service for all Filipinos” on May 11, 2023. The event will present the key results of the 2022 Whole-of-Government Citizen Satisfaction Survey to government service managers and staff continue reading : DAP’S SYMPOSIUM ON SERVICE QUALITY STANDARDS SLATED

Business owners and their representatives expect “no less than good” service from frontline government offices. This was revealed by the 2021 e-Business Satisfaction Survey (e-BizSat), conducted by the Development Academy of the Philippines-Productivity and Development Center (DAP-PDC) under the Government Quality Management Program (GQMP). The survey results point to 10 key service attributes, identified by continue reading : 2021 E-BIZSAT REVEALS 10 KEY DRIVERS OF BUSINESS SATISFACTION IN FRONTLINE GOVERNMENT SERVICES

The Development Academy of the Philippines (DAP) announced the recipients of the 2022 Government Best Practice Recognition (GBPR) during the virtual conduct of the Public Sector Quality and Productivity Improvement Forum (PSQPIF) in December last year. The GBPR is conducted annually by the DAP- Productivity and Development Center (PDC) through its Government Quality Management Program. continue reading : DAP BARES 2022 RECIPIENTS OF THE GOVERNMENT BEST PRACTICE RECOGNITION

Join us virtually on 01-02 December 2022 for the Public Sector Quality and Productivity Improvement Forum (PSQPIF) 2022 from 9:00 AM to 3:00 PM.  Hurry-up and register in the FREE annual forum of the Government Quality Management Program (GQMP) implemented by the Development Academy of the Philippines – Productivity and Development Center.  Expect the attendance continue reading : Join the Free Public Sector Quality and Productivity Improvement Forum (PSQPIF) 2022. Hurry-up and Register!

The Development Academy of the Philippines-Productivity and Development Center is holding a free webinar on RiskTalks: A Sharing Session on Strengthening Risk Management (RM) in the Public Sector on 25-26 October 2022, from 9:00 am to 11:00 am via the Zoom platform and YouTube live streaming.  Public sector agencies, particularly members of the risk management team, as well continue reading : DAP OFFERS FREE WEBINAR ON STRENGTHENING RISK MANAGEMENT

The Development Academy of the Philippines (DAP) presented the survey findings of the  2021 Business Satisfaction e-Survey (e-BizSat) at the Third Symposium on Institutionalizing Service Quality Standards: Best Practices in Using Evidence-based Service Quality Standards to Delight Citizens and Business Clients. The virtual event, organized by the Productivity and Development Center (PDC)-Government Quality Management Program continue reading : DAP PRESENTS 2021 EBIZSAT RESULTS IN 3RD GQMP SYMPOSIUM

The Development Academy of the Philippines (DAP) will present the key results of the nationwide 2021 Business Satisfaction e-Survey (e-BizSat) on frontline government services at the Third Symposium on Institutionalizing Service Quality Standards: Best Practices in Using Evidence-based Service Quality Standards to Delight Citizens and Business Clients, on 30 June 2022, from 9:00 a.m. to continue reading : DAP to present 2021 e-BizSat results