Business owners and their representatives expect “no less than good” service from frontline government offices. This was revealed by the 2021 e-Business Satisfaction Survey (e-BizSat), conducted by the Development Academy of the Philippines-Productivity and Development Center (DAP-PDC) under the Government Quality Management Program (GQMP). The survey results point to 10 key service attributes, identified by continue reading : 2021 E-BIZSAT REVEALS 10 KEY DRIVERS OF BUSINESS SATISFACTION IN FRONTLINE GOVERNMENT SERVICES

The Development Academy of the Philippines (DAP) announced the recipients of the 2022 Government Best Practice Recognition (GBPR) during the virtual conduct of the Public Sector Quality and Productivity Improvement Forum (PSQPIF) in December last year. The GBPR is conducted annually by the DAP- Productivity and Development Center (PDC) through its Government Quality Management Program. continue reading : DAP BARES 2022 RECIPIENTS OF THE GOVERNMENT BEST PRACTICE RECOGNITION

Join us virtually on 01-02 December 2022 for the Public Sector Quality and Productivity Improvement Forum (PSQPIF) 2022 from 9:00 AM to 3:00 PM.  Hurry-up and register in the FREE annual forum of the Government Quality Management Program (GQMP) implemented by the Development Academy of the Philippines – Productivity and Development Center.  Expect the attendance continue reading : Join the Free Public Sector Quality and Productivity Improvement Forum (PSQPIF) 2022. Hurry-up and Register!

The Development Academy of the Philippines-Productivity and Development Center is holding a free webinar on RiskTalks: A Sharing Session on Strengthening Risk Management (RM) in the Public Sector on 25-26 October 2022, from 9:00 am to 11:00 am via the Zoom platform and YouTube live streaming.  Public sector agencies, particularly members of the risk management team, as well continue reading : DAP OFFERS FREE WEBINAR ON STRENGTHENING RISK MANAGEMENT

The Development Academy of the Philippines (DAP) presented the survey findings of the  2021 Business Satisfaction e-Survey (e-BizSat) at the Third Symposium on Institutionalizing Service Quality Standards: Best Practices in Using Evidence-based Service Quality Standards to Delight Citizens and Business Clients. The virtual event, organized by the Productivity and Development Center (PDC)-Government Quality Management Program continue reading : DAP PRESENTS 2021 EBIZSAT RESULTS IN 3RD GQMP SYMPOSIUM

The Development Academy of the Philippines (DAP) will present the key results of the nationwide 2021 Business Satisfaction e-Survey (e-BizSat) on frontline government services at the Third Symposium on Institutionalizing Service Quality Standards: Best Practices in Using Evidence-based Service Quality Standards to Delight Citizens and Business Clients, on 30 June 2022, from 9:00 a.m. to continue reading : DAP to present 2021 e-BizSat results

The Development Academy of the Philippines, through its Productivity and Development Center, announces its call for entries for the Government Best Practice Recognition (GBPR). Public sector organizations that are interested to promote, showcase, and share knowledge on outstanding and innovative practices can submit their entries until 15 July 2022.   A maximum of three entries per continue reading : Call for entries announced

The Development Academy of the Philippines (DAP), through its Productivity and Development Center (PDC), in partnership with the Asian Productivity Organization (APO), will hold a Digital Multi-country Workshop on Climate-smart Agriculture (CSA) Techniques and Practices on 26-28 April 2022, via Zoom Communications and YouTube Live. The workshop will provide a platform for public and private continue reading : DAP, APO slated to hold multi-country workshop on climate-smart agriculture

The Government Quality Management Program (GQMP) is now accepting applications from beneficiary agencies (BAs) until April 30, 2022 for the second round of call for expression of interest to avail of the following technical assistance packages: Technical Assistance on Strengthening Risk Management (RM) capability, Technical Assistance on Service Quality Improvement (SQI), and Capability Building Intervention continue reading : Acceptance of applications for GQMP TA packages ongoing