Generic Manual on ISO 9001:2015-Aligned Quality Management System on Learning and Development Process for the Public Sector

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This Manual was written with inputs from HRM experts and practitioners from both the public and private sectors to serve as a comprehensive template and guide for the agencies in its own process review and documentation that will address the L&D-related ISO 9001 requirements. Likewise, for agencies that already possess documented information on the L&D process, such as a Manual of Operations or a Training and Competency-building Manual, this Manual serves as a tool for elevating and optimizing existing documentations.