The Development Academy of the Philippines, through the Productivity and Development Center (DAP-PDC), is set to roll out the Government Quality Management Program’s (GQMP) Whole-of-Government 2021 Business Satisfaction e-Survey or e-BizSat Part 1: Satisfaction Level, from September 10 to October 8, 2021.

The e-BizSat Part 1: Satisfaction Level seeks to get the satisfaction rating of business owners, entrepreneurs, managers, and their representatives on their experiences in transacting with government agencies including local government offices with frontline services during the pandemic. This is an opportunity for them to rate their transaction experience and express whether they are happy or not with the level of service they received.

The results of the e-survey will give our government leaders, decision-makers, and oversight agencies evidence-based insights on specific areas for service quality improvement.  Frontline government service managers and staff can use the results as a benchmark for improving service delivery. For instance, they can consider the key drivers of business satisfaction that will be gathered in the e-survey as inputs to the design and delivery of better frontline services whether face-to-face, phone call, or online.

The BizSat is a national survey conducted every two years by DAP – PDC under the GQMP project on institutionalizing service quality standards in frontline government services. During the pandemic in 2020, the program conducted its first nationwide Citizen Satisfaction e-Survey, or e-CitSat, in frontline government services which captured the key drivers of citizen satisfaction and service attributes that matter most to citizens during the “new normal.”

This year, the focus is on getting feedback from business owners, entrepreneurs, and their managers and representatives who transacted in the frontline government agencies and local government units during the pandemic.

Business owners, entrepreneurs, and their managers and representatives may access the e-BizSat Part 1: Satisfaction Level through the link or the given QR code from September 10 – October 8, 2021. The survey can be done in 15 minutes. Part 2: Expectations and Service Features That Matter Most is set on December 1 – 15, 2021.

The DAP seeks to empower leaders, strengthen institutions, and build the nation through pioneering, value adding, synergistic ideas, concepts, principles, techniques, and technologies addressing development problems of local, national, and international significance. DAP–PDC offers capability building, technical assistance, and research related to productivity and quality improvement. For more information, visit, email or call 0977-826‐3077.