The Development Academy of the Philippines through its Productivity and Development Center (DAP-PDC) proudly announces its role as organizer and host for the Government Quality Management Program’s (GQMP) highly anticipated Fifth Symposium on Service Quality Standards scheduled on December 13, 2023, from 9:00 AM to 12:00 PM, this event will be accessible virtually on Zoom and broadcast live on YouTube. 

Theme:  “Translating Insights from Clients to Standardize Service Experience” 

The symposium serves as a crucial platform for government managers and staff to engage in a thought-provoking discussion on advancing public services.  The focal point of this year’s symposium is “Translating Insights from Clients to Standardize Service Experience,” emphasizing the proactive integration of public feedback into Service Quality Standards.  Participants are invited to be at the forefront of shaping the future of citizen-centric service delivery. 

Commitment to Continuous Improvement

Aligned with the government’s steadfast commitment to excellence, the symposium aims to understand the dedication to ongoing performance enhancement.  The discourse will spotlight the strategic use of feedback from the transacting public to craft Service Quality Standards.  This transformative approach aims to elevate the overall experience for both the service provider and the recipient. 

Key Highlights

  • 2023 Whole-of-Government Business Satisfaction Survey Results:  Exclusive insights will be unveiled, offering a comprehensive understanding of the current state of frontline government service satisfaction.
  • Best Practices Showcase: Learn from the commendable efforts of leading government agencies that have successfully implemented feedback-driven improvements in public service delivery.

Free Participation and Engaging Sessions:

Participation in this symposium is entirely free!  Attendees will have the unique opportunity to interact with seasoned and knowledgeable speakers who will present insightful discussions, offering valuable perspectives and inspiration.  Don’t miss this chance to be part of a transformative dialogue that shapes the future of public service.

To register and secure your post, REGISTER here: